Kevin Hellriegel's Blog of Worthless Advice

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Why I hate my customers…

I don’t always hate my customers but sometimes they just make it so easy and I just can’t help myself.  It seems that people just try to be stupid.  They want me to be upset with them.  Most people who contact me, do need help and the problem is easy to solve. I do school photography; I don’t sell rocket boosters for NASA.  It’s pretty easy.

However, the other day, someone emailed me about my school retake policy. They asked “Do I have to pay for retakes?”
Gee, maybe if you actually read the Retake Policy (that is right in front of you, you know, the one you are holding in your hand), then you would know the answer.  It is right there, in black and white, clearly printed in easy to read text that says “Retake Policy”. What does it say? It says all retakes are NO CHARGE. It goes on to further explain that for whatever reason, no matter what, we will do a retake at NO CHARGE.  We won’t charge you at all!  If you had bothered to actually read the policy, then you would be wasting my time with your stupid question. It’s not that hard, you had to read the back of the photo envelope to find my email address and there is a bold headline that says “Retake Policy”. It’s really easy to see.  If you had given a shit then you would know that.

The other customer I hate is the one that sends me an email but doesn’t bother to give me any information about the situation or leave a contact phone number or email address. Just yesterday, someone used Square to send me a message. She got the wrong photo packet, and asked could I send the correct one to the school? She left her name on the Square message but she doesn’t accept a reply message on Square. (I guess that is an option on Square).

So all I have is her name.  I don’t have her phone number, I don’t have her email address, and I have no way to get a hold of her because she chose the Square message option where she won’t accept reply messages.  I can’t reply back to her.

Sure, I’d love to help you get the right photo packet, but could you make it a little harder?  Can you make my job a little more difficult?

I have no clue on what school her kids attend.  It could be anyone of my 30 different accounts.  Which kid needs the correct photo packet?  

The third customer I talked to said both her kids got the wrong packet. She said she ordered 1-8×10 for each kid. You know what? She didn’t. I looked up her original form and she filled out both of them incorrectly.  Not once but twice.

It’s crap like this that makes me hate my customers.  I’m pretty sure they do it on purpose.

  

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